Terms and conditions for events and consultations with Emilie Leeks

Thank you for your interest in our upcoming events/consultations. Please read through the following details before booking, and get in touch if you have any questions at all. We look forward to meeting you at one of our events soon!

Venue

In-person courses and talks are usually held at our home in Finchampstead, Berkshire (UK). If you would like to arrange for a talk in your locality, we are happy to do so provided we can travel to you fairly easily, but arranging a suitable venue will be your responsibility. Please get in touch if you wish to do this.

We also run a number of online events - please visit the offerings pages to find out more.

One-to-one consultations are carried out online via Zoom.

Payments

Bookings are made through our website, and payments are handled by a third-party application (Stripe). At emilieleeks.com, we do not have access to your credit card details.

If you need a payment plan or for your payment amount to be subsidised, please get in touch and we will do our best to accommodate. Please only ask for a reduced price if you really need it.

For one-to-one consultations, please contact us, and we will discuss your needs, costs, and possible dates - there is no commitment at this stage.

For subscriptions, you will receive a Stripe invoice and be billed automatically each month via your credit card. If you wish to end your subscription, you can cancel your payments via Stripe at any time.

For payment plan payments, such as Circle membership paid over 3 months, you will receive a Stripe invoice and be billed automatically each month via your credit card. The full payment is due and these payments cannot be cancelled. If you need a payment break for any reason, please contact us to discuss, before your next payment is due.

Costs

All prices for talks and courses are per person, unless otherwise stated. This includes access to online teachings. There may be a discount available for couples wishing to access the same talk or course - please contact us if you are not sure.

I hope it is very clear that we try to keep the costs of our events and consultations as low as possible. If you consider the costs of other services you use, and professional courses you might take in your (paid!) working life, we believe our events are priced very reasonably. But if you are still finding it difficult to find the money at the moment, we do understand - and we are happy to arrange a payment plan, or to discuss a concession, so please do contact us if you feel this would be helpful to you.

We trust that only those who are genuinely in need will request a concession, so we would be grateful if your ability to pay the full cost is carefully considered. If in doubt, you may wish to think about other areas where you spend money, and whether you could make some cuts there - if it’s food or heating bills versus a parenting course, we would love to help! But if it’s that you miss a hair appointment, or a chance to go out for a few drinks… ;-) Thank you for your consideration - paying what you can afford means we can continue to offer the services we do, whilst being able to open them up as best we can to those who are struggling to find funds right now. We leave it up to your discretion, and we know it will all be paid forwards, and we are thankful for that :-)

Refunds & cancellations

Refunds for events will be offered in the following circumstances only:

  • No refunds are available for self-study courses (such as 30-Day Parenting Refresh, Peaceful Parenting 101) or for Circle membership. If paying for Circle membership in installments, all payments must be made.
  • For in-person and online events, if we have a waiting list, and are able to fill your place (less a £5 administration fee) (excluding the Starter Class and the Peaceful Parenting with our Reactive Children exploration - due to the very small numbers and the planning that needs to take place to run these courses, refunds will not be given at any time)
  • If you cancel more than a month in advance (less a £5 administration fee) (excluding the Starter Class and the Peaceful Parenting with our Reactive Children exploration - due to the very small numbers and the planning that needs to take place to run these courses, refunds will not be given at any time)
  • If we have to cancel the event for any reason
  • If you cancel your 1:1 consultation more than a week in advance (less a £5 administration fee)

We believe in the quality and practical use of the events we offer, and the value they will bring to your family. Please think carefully before booking on to one of our events - we do not offer a magic wand for parenting, family or wellness issues, and to make shifts you will be expected to do the work, go deep, and own what’s yours. No refunds are available for any courses once the course has begun, or once you receive the coursework (guidebooks, workbooks, downloads etc) - whichever is sooner. If you cancel partway through a 1:1 block of sessions which you have paid for up front, you will be charged the usual single-session price for any sessions already taken, and then refunded the remainder of your payment (minus a £5 administration fee).

Some of our courses call for live attendance (either online or in person), which will be specified in the event description, and include (but are not limited to): Starter Class, Somatics beginner’s course (except where stated), Reactive Children course. Sessions may be recorded at Emilie’s discretion, and will be sent if sessions are missed. You will not receive the recordings if you: miss all the live sessions; do not let me know that you won’t be able to attend; do not let me know soon after a session why you weren’t able to attend. Sessions are live for a number of reasons, including creating a safe space for sharing, and me being able to monitor people’s practice where relevant, and it is not appropriate to only listen back to recordings in these cases. No refunds will be given for lack of attendance at live sessions.

Please note, some of our courses need you to download materials, where streaming is impractical due to the large file sizes (this includes, but is not limited to, the Reboot Your Base Chakra (online) course). No refunds will be given if you aren’t able to (because of your own device limitations) or choose not to download the materials and are unable to access the materials effectively due to streaming issues.

Where we have to cancel an individual session of an ongoing course, we will make that session up at a later date - unfortunately no refunds will be given if you are unable to attend the rescheduled session. If we have to cancel a one-off event, we will move the date, and your money will be refunded if you are no longer able to attend.

If you need to rearrange a consultation due to circumstances beyond your control, such as illness, please do just get in touch to arrange this - we completely understand that things don’t always go according to plan!

Your personal details

We need to ask for your name, email address, and mobile number (mobile number for in-person events only) so that we can send out information before/after events and consultations, and so that we can contact you last minute if we need to do that. For some events and consultations you will need to complete a detailed case history form and waiver, which we will send you in advance of your session/s and which must be completed and returned in good time.

You can opt to sign up to our newsletter via the website. Your details will not be passed on to any other person or company, and you can unsubscribe from the newsletter at any time, via the link at the end of each email.

Contact us

If you have any further questions, please don’t hesitate to contact us. We will get back to you as soon as we possibly can, but as a busy family, it is not always immediate - thank you for your understanding!

And finally…

We try to start all group talks and courses promptly, as there is so much to cover, so please arrive for in-person events from 15 minutes before the start time if you would like to grab a cup of tea! And 5 minutes early for online events. But if you are running late, please don’t worry - we know how it can be, and we just want you to be there!

We look forward to seeing you at one of our events very soon!

Emilie